We offer a variety of shipping options tailored to meet your needs. Delivery times will be communicated at checkout and may vary depending on the product and shipping destination. Our primary carriers include DHL, USPS, UPS, FedEx, and other local providers, ensuring flexibility and reliability for your order.
2. Processing Time
Orders are processed within 1-2 business days. Processing time may vary during peak seasons or due to high order volumes. Orders placed after 2 PM EST on Fridays or over the weekend will be processed on the following business day.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the shipping method chosen. We offer free standard shipping on orders over R500 within the country.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
5. Shipping Restrictions
We currently ship to addresses within South Africa. Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses at this time. For international shipping inquiries, please contact our customer service team.
6. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy. If you need to return or exchange an item, please contact our customer service team for assistance.
7. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact our customer service team within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.
8. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at:
Email:info@elegantedge.co.za Phone: +27 71 025 8890
