1. Introduction
At Elegant Edge, we are committed to ensuring your complete satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help.
2. Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have 30 calendar days to return an item from the date you received it.
- Process: To initiate a return, please contact our customer service team at info@elegantedge.co.za or call us at +27 71 025 8890. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
3. Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
- Non-refundable Items: Certain items are non-refundable. These include:
- Custom-made or personalized products
- Software products that have been opened
- Services that have been fully performed
4. Exchanges
If you need to exchange an item for the same product due to defects or damage, please contact us at info@elegantedge.co.za or +27 71 025 8890. We will guide you through the exchange process.
5. Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchanges: If you receive a refund, the cost of return shipping will be deducted from your refund.
- Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Contact Us
If you have any questions about our returns policy, please contact us at:
Email: info@elegantedge.co.za
Phone: +27 71 025 8890